Reimagine ITSM with AI for Predictive, Proactive, and Impactful Outcomes.

Key Features

¿ Bridges AI fundamentals with ITIL® 4 practices for real-world applications.

¿ Explains AIOps, intelligent automation, and predictive analytics in ITSM.

¿ Provides governance, risk, and ethics framework for AI adoption in ITSM.

¿ Offers a forward-looking view on GenAI, ChatGPT, and next-gen ITSM trends.

Book Description

Artificial Intelligence (AI) is rapidly reshaping the way IT Service Management (ITSM) delivers value, moving organizations from reactive processes to predictive, intelligent operations. Ultimate ITIL® 4 ITSM for AI-Powered Service Management takes you on a practical and progressive journey. It begins with the foundations of AI and ITSM, then simplifies complex concepts like machine learning, natural language processing, and generative AI so that they become directly usable in your role. Step by step, it demonstrates how these technologies can be applied within ITIL® 4 practices-from incident and problem management to change enablement and the Service Value System-through real-world examples, case studies, and actionable insights.

By the end of this journey, you will be able to apply AI to optimize service delivery, predict and prevent disruptions, improve decision-making, and design intelligent service experiences. More importantly, you will gain the confidence and foresight to lead your organization into the future of ITSM-smarter, faster, and ready for the AI-driven enterprise!

What you will learn

¿ Harness AI to reinvent ITIL® 4 practices, and elevate service value.

¿ Transform repetitive ITSM tasks into intelligent, self-optimizing workflows.

¿ Anticipate incidents with predictive analytics, and prevent service disruptions.

¿ Architect AI-driven service desks that deliver seamless, human-like support.

¿ Govern AI adoption with frameworks for ethics, trust, and compliance.

¿ Craft a strategic roadmap to scale AI-powered ITSM enterprise-wide.