Jamie Schwachter, BSN, MSN, CNP, received her Bachelor of Science in Nursing from Indiana University, Bloomington, and her Master of Science in Nursing from Case Western Reserve University, Cleveland, Ohio. Jamie started her advanced practice career working for 9 years as a Women’s Health Nurse Practitioner, focusing on gynecology, primary care, lifestyle modification, health promotion, and disease prevention. Jamie was the Coordinator of the 4th Angel Mentoring Program at the Cleveland Clinic, which matches cancer patients and those that support them with like patients and support people who have gone through similar experiences. She is currently employed as an Adult Nurse Practitioner at the Cleveland Clinic Taussig Cancer Institute. Jamie primarily functions as a Cancer Answer Line nurse, responding to any calls or e-mails coming into the Cleveland Clinic regarding cancer. These calls come in from patients, caregivers, support members, and other clinicians. She also triages new patients into the cancer center for scheduling purposes and coordination of care. In addition, she is one of the main contributors to the website Chemocare.com and a facilitator for chemotherapy education classes, cancer etiquette courses for employees, and survivorship classes. She is also a contributor to Cleveland Clinic’s Health Hub.

Josette M. Snyder, BSN, MSN, AOCN, is a Clinical Nurse Specialist at the Cleveland Clinic Taussig Cancer Institute. She received both her Bachelor of Science and Master of Science in Nursing degrees from Kent State University, Kent, Ohio. She has been an oncology nurse for 20 years, with experience along the continuum of oncology care, including palliative medicine, clinical trial research, and for the past 14 years in the role of Clinical Nurse Specialist with the Cancer Answer Line. Feeling a listening ear is key to her success, Josette responds to calls and e-mails coming to the Cleveland Clinic regarding cancer and shares information, support, and advice. Josette is also a main contributor of content and design to Chemocare.com, a website that provides information to patients and caregivers about the chemotherapy experience. In addition, she is a facilitator for patient chemotherapy education classes, cancer etiquette courses for employees, and has developed several patient education materials. She is also a contributor to Cleveland Clinic’s Health Hub. She is certified as an Advanced Oncology Nurse through the Oncology Nursing Certification Corporation (ONCC) and is an active member of the Oncology Nursing Society since 1991 and locally has served as chairperson of several committees.